AIRPORT LOUNGES FAQ >>>
General :
 
Q. What are the benefits of using the Diners Club affiliated airport lounges?
A. The lounges offer you a private place to relax and rejuvenate, and/or catch up on your
    business before and after your flights.
 
Q. In which countries/airports are the Diners Club-affiliated airport lounges located?
A. Please visit: www.dinersclub.com for the locations, fees (if applicable)
    and other details.
 
Q. What are the amenities offered?
A. The amenities offered vary at different airport lounges. Most offer light food and
    beverages, reading materials, comfortable rest areas and telecommunication services,
    amongst others.
 
Q. Upon entry can I use all the lounge facilities at no extra charges?
A. The basic amenities are complimentary; however, usage of some of the facilities offered
    is chargeable. For full details, please check at the respective airport lounge counter(s).
 
Q. Are there entry charges for children?
A. Entry charge defers from lounge to lounge Please check with the respective airport lounge
    counter(s).
 
Q. What is the entry charge for accompanying guests who do not hold a Diners Club Card?
A. Please check this before you enter the lounge as entry charge policy may defer from
    lounge to lounge.
 
For Singapore-issued Diners Club Cardholders :
 
Q. What is my privilege for utilising Diners Club-affiliated airport lounges?
A. All Basic Cardmembers with a Singapore-issued Diners Club Card enjoy one free visit per year (starting from 1st April till
    31st March of the following year) to any one of the airport lounges worldwide.
 
Q. What is the entry charge for subsequent visits?
A. For subsequent visit, cardholders are required to pay an entrance fee of S$30 plus tax per person per visit for Diners Club
    Singapore issued cards; RM80 plus tax where applicable per person per visit for Diners Club Malaysia issued cards; and
    NZ$35 plus tax per person per visit for Diners Club New Zealand issued cards made at any of the Diners Club Airport Lounges
    around the world. This will be automatically billed to the cardholder’s Diners Club card account by their respective Card Issuer.
 
Q. Does my Supplementary Cardmember also get to enjoy this privilege?
A. There is no complimentary visit for supplementary cardmembers. There will be a fee of S$30 plus tax, which will be automatically
    billed to your account.
 
Q. If I hold more than one Basic Diners Club Card, am I allowed to use my different cards for multiple complimentary entries?
A. The one free visit per year entry privilege is based on per individual name regardless of the number of cards a Cardmember is
    currently holding.
 
Lounges at Singapore Changi Airport :
 
Q. Where are the airport lounges in Singapore Changi Airport?
A. The SATS Premier Club Lounges are located at:
    • Terminal 1 3rd Level, Departure Transit Hall (#031-67)
    • Terminal 2 3rd Level, Departure Transit Hall (#036-114)
    • Terminal 3 3rd Level, Departure Transit Hall (#03-MS-04)
    The Rainforest by SATS is located at:
    • Terminal 1 3rd Level, Departure Transit Hall, West Wing (#034-06, near gate C1)
 
Q. What are their operating hours?
A. All the lounges operate 24 hours, 7 days a week, except the SATS Premier Club at Terminal 2, which operates from
    5.00 am to 1.30am daily.
 
Q. What are the amenities offered?
A. The SATS Premier Club lounges offer comfortable lounge seating with free-flow of refreshments including alcoholic beverages,
    international newspapers and magazines, shower facilities, private rest booths with massage chairs, workstations with broadband
    and wireless internet access, cable television, etc.
 
    The Rainforest by SATS lounge offers comfortable lounge seating with free-flow food and non-alcoholic beverages, cable
    television, free wireless internet, the latest magazines and newspapers and shower facilities. Diners Club card members can also
    enjoy other services* such as jacuzzi, massage and beauty services, sports bar counter, slumberette with full-sized beds, etc.
 
    The amenities offered may change from time to time.
 
    *Other services are subject to additional charges. For more details, please refer to the lounge operator.
 
Q. What documents do I need to produce upon entering the lounge?
A. Please present your valid boarding pass, passport and Diners Club Card upon entry. Cardmembers without any one of these
    documents who wish to access the lounge may do so by paying the prevailing lounge rates.
 
Q. Why does the counter staff need to swipe my Diners Club Card upon entry?
A. Your lounge entry is available only for valid Diners Club Card upon card verification.
 
Q. What happens when my Diners Club Card is not accepted by the lounge because of the above?
A. Admittance to the lounges is subject to a valid card. In the event that your Diners Club Card is declined, you may wish to access
    the lounge by paying the prevailing lounge rates.
 
Q. Can I change my mind about using my privilege after I have entered the lounge?
A. You may want to indicate to the lounge operator to view the lounge facilities before signing the log-sheet. In the event if you
    have signed in on the log-sheet, it is treated as a one-time usage of the lounge.
 
Q. Is there a time limit for staying in the lounge?
A. You can stay up to 4 hours each time you visit the lounge. If you exceed this period, you will then be required to pay the
    prevailing lounge rates.
 
Q. Can I visit the other lounges within this 4-hour lounge usage period?
A. Yes, but the Cardmember entry charge of S$30 plus tax will be automatically billed to the cardholder’s Diners Club card account.
 
Q. Are there entry charges for children?
A. There is no entry charge for children below 2 years at the SATS Premier Club Lounges; and for children below 6 years at
    Rainforest by SATS. Children below 12 years enjoy 50% discount off admission to Rainforest by SATS.
 
 
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